Updating Main Administrator
Over time, you may need to update or change the main administrator on your account. Due to the sensitive data stored in TimeKeeper, and the permissions the main administrator has, we have a protocol we must follow when it comes to making any changes to this contact and the account itself.
The main administrator is different to a user with administrator permissions. They are the named account contact/original account creator and the only contact that can update billing and manage your subscription.
How do I change or update the main administrator?
If you still have access to the current main administrators email address, you can simply email [email protected] with your request and we will get this actioned for you.
But what if I no longer have access to this email address?
If the current email address on your account is that of an ex colleague or is no longer in service, you'll need to reach out to our support team to begin the account recovery process. There are a couple of options depending on whether you're still able to receive email to the current email address.
Can I change the email that invoices go to?
Absolutely, drop an email to [email protected] with the request and we can get this changed. Please note this request must come from the current main administrator.